Rugs can add a touch of comfort and luxury to our homes, and our demands of them are high. Their position on the floor means that we walk, sit, eat and play on them. We occasionally spill things on them and wipe it off or give it a quick ‘wash’ with a bowl of water.
Our pets often sleep on them or treat them as their domain, shedding hair and dust. While we may vacuum the rugs, from time to time, they are going to need cleaning to keep them in good and hygienic condition. If you want your rug to be cleaned and look as good as possible, you need to choose a specialist rug cleaning company.
A google search will return many providers, but how do you ensure you choose a company that is a true specialist, offering a full service that is right for your type of rug?
Training & Experience
Look for a company with proven training and experience. Not all rugs are the same, and it is important that the cleaners you choose understand the difference between cleaning an ancient Persian, silk rug, a sheepskin hide, a traditional wool or modern synthetic rug. Normally specialist rug cleaners will have undertaken intensive training in how to remove different stains such as pet accidents and eliminate odours from deep in the rug pile of any type of rug.
Choose a company that will come to your home or business and inspect the rug. They should be able to identify the type, understand the job, point out any underlying issues and give an honest opinion on what is – and is not – achievable. They should be able to explain how they will proceed, how long it will take and give a clear expectation of results. If you are at all in doubt, ask about training undertaken and previous experience with your type of rug. The company should be able to give clear and unambiguous answers to your questions.
Process & Equipment
Cleaning a rug is so much more than turning up with a vacuum cleaner and a hand-held carpet cleaner. Ask the company about the process they use to clean a rug. A rug cleaning company who can clearly explain their twelve-step process is one that cares for your rug.
These steps take special equipment, however; from removing dust thoroughly, pre-treating stains and odours, washing, rinsing, eliminating stubborn marks, treating fringes and edging, drying, grooming and finishing touches. Also, where a rug has been damaged by fire, flood or even pets, it is important that the company understands how to restore the rug and has the equipment and expertise to carry it out.
With so many companies available to us, how do we ensure that we choose the right people to clean our rug? Through reputation. It is easy to search the internet for reviews of a company, but asking around can be worthwhile too. A specialist rug cleaning company that is proud of its work, and stands by the quality of its service will always be happy to direct you to satisfied customers.
Word of mouth is probably the best indicator of a rug cleaning company that won’t let you down. Look for a company that gives honest opinions, meets expectations of results and timelines and has the knowledge to carry out the work. A rug cleaning company where the owners work in the business is often one where peace of mind and customer satisfaction is of as great importance as the bottom line.
Choosing a specialist rug cleaning company with the right combination of experience, training, equipment and customer service dedication should result in a stress-free affair. Be clear in your expectations and listen to the company. They should detail the process and the expected result. Don’t be afraid to ask, ‘What if’ questions. It’s important to understand how they will rectify any issues and deliver on their promised customer service.
Choose a rug cleaning company that offers a full service, from picking up your rug, cleaning, restoring, drying and returning your rug on a day and time that suits you. Removing stains of differing origin, pet odours and general wear and tear all require different techniques, equipment and experience.
Lastly, choose a cleaning company that respects you as a customer and treats you fairly. The right company to choose is one that understands the power of reputation and is dedicated to enhancing theirs through true dedication to the customer service and product delivery ethos.